SMASH Mind and Body Reset Retreat: Terms and Conditions
This is the terms and conditions page of SMASH London Ltd, trading as SMASH Mind and Body. In this document, "we", "our", or "us" refer to SMASH London Ltd.
We are company number 12038781 registered in England
Our registered office is at International House, 24 Holborn Viaduct, London, EC1A 2BN
The following information applies to the SMASH Reset Retreat. Please note that we may add extra information to our terms and conditions in the lead up to the retreat but we believe that the following is comprehensive.
Location - Gran Canaria (Canary Islands - Spain). For the latest government advice in regards to travel to Spain, please check their webpage HERE
Accommodation -
Our retreat takes place within a holiday complex which you will share with other holidaymakers. We are responsible for your stay so any issues or concerns in regards to the holiday complex should be directed to us.
Within the holiday complex you have free access to a large shared swimming pool, sunbeds, and a small gym. Breakfast is included with your booking and food is available to purchase at other times within the restaurant (closes 5pm)
We have booked three self contained bungalows which sleep up to 4 people in each (including the SMASH team).
You will be sharing a twin room with one other person although there is an option to book a room for solo occupancy. At time of booking you will be asked to complete a short questionnaire so that we can assign rooms once all bookings are confirmed.
Within each bungalow you have access to a shared bathroom (shower gel and shampoo included) and living area as well as a kitchen with cooking facilities and fridge/freezer. Each bungalow also has a private terrace and Wi-Fi throughout.
We cannot guarantee that the bungalows will be positioned next to each other, but it is a small complex so they will be close by.
Each bungalow also has a safe if you wish to deposit any valuables throughout your stay.
Payment -
The price per person is £649 when sharing a twin room within the 2 bedroom bungalow and £899 when requesting solo bedroom occupancy within the 2 bedroom bungalow. An early bird discount is available for people booking with the first month.
A non-refundable deposit of £99 will be taken at time of booking
We offer everyone a 48 hour “cooling off” period to cancel your booking and receive a full refund. We ask you to email us and the refund should return to your account within 7 working days.
The remaining £550/£800 can be paid at any time before (and including) the specified cut off date. After this date we have the right to cancel your booking and offer the space to somebody else A staggered payment option is available.
If you have to cancel your space, you may transfer your booking to somebody else. If this is the case please contact us at your earliest convenience.
The following is included in the price paid to us:
5 nights accommodation as described above
A daily breakfast buffet within the shared restaurant which includes vegetarian and vegan options
Bottled water, coffee and a selection of teas.
SMASH Reset package (see section 5 for full breakdown)
The following is not included in the price paid to us:
Flights
Flight transfers
Travel insurance (we request that you send us your insurance details as soon a possible)
Lunch, dinner and other snacks
Optional day trips outside of the local area (trip to Las Palmas, bike ride, waterpark etc)
Optional use of the on site mini golf and tennis courts
Flights -
We suggest that you book your flights early to avoid disappointment. SMASH Mind and Body will not be liable for any flight costs in the unlikely event that the retreat is cancelled. Check-in time on site is from 4pm and check out is before 11am. We are aiming to have a welcome event on the first evening after 5pm which will be confirmed closer to the retreat.
The holiday complex is around 30 minutes from the airport. You can pre-book a taxi or bus from the airport, or there is a local bus that offers adequate space for luggage. Directions will be given once you have booked and we would request that you share your flight details with us as there may be opportunities to share transfers with other guests arriving at a similar time.
The SMASH Mind and Body Reset Package -
A detailed schedule of events will be provided to you no later than a week before the trip. The schedule timings may be adapted during the retreat itself to accommodate for factors including but not limited to weather conditions, availability of event spaces and other unforeseen events.
The following events are included in the price paid to us:
Daily Workout and/or a Daily Exploration Walk for all fitness levels
Daily Stretch
Daily Guided Meditation
A welcome drink with everybody on the first evening
A Group Reset Workshop on Day 1 and 4
A one-to-one Life Coaching session (45-60 minutes)
Notebooks and pens will be included for our workshops and appropriate fitness equipment will be provided for our workouts and stretch sessions.
The following can be scheduled as an optional part of the Reset Retreat should there be enough interest within the group (extra charge applies)
A visit to Las Palmas, the capital of Gran Canaria
A visit to the local Waterpark
An opportunity to hire bikes
Mini Golf onsite
Tennis onsite
“Free” time -
Within our schedule there will be periods of time dedicated to your relaxation. In this time you may decide to socialise with others on the retreat, you may wish to take some time for yourself. A list of off-site options will be provided closer to the time and includes:
Beach trips
Shopping at the Yumbo centre
Social nights out
Meals out
Health -
At time of booking we ask that you provide the following details and that you contact us if any of the below changes in the lead up to the retreat:
Emergency contact & insurance details
Mobility & accessibility needs
Major/recurring injury or illness that may impact your ability to participate fully in the Reset Retreat
Pregnancy
Note that we are able to adapt workouts and stretches to suit your body, but if you are unsure we always recommend that you check with your GP before undertaking a new exercise regime.
Miscellaneous
The SMASH Reset Retreat is available for over 18s only.
We envisage that a SMASH Reset Retreat will be a great way to meet and bond with other people from the SMASH community and we aim to provide a fun relaxed environment to nurture friendships both old and new. We ask that you respect each others space and boundaries.
This is not a “health” retreat and we will not be dictating what you should or shouldn’t eat and drink, however we would suggest refraining from the over consumption of alcohol during your stay in order to get the best “reset” possible.
Harassment of others, violence, drunken behaviour and use of illegal drugs will not be tolerated and you may be asked to leave the group environment depending on the severity of the situation.
General FAQs will be included on the main Reset Retreat webpage, so if you do have any additional questions before or after booking please do not hesitate to ask.